Conflict isn’t necessarily a bad thing. Healthy and constructive conflict is a component of high-functioning teams. Conflict arises from differences between people; the same differences that often make diverse teams more effective than those made up of people with similar experience.
When people with varying viewpoints, experiences, skills, and opinions are tasked with a project or challenge, the combined effort can far surpass what any group of similar individual could achieve. Team members must be open to these differences and not let them rise into full-blown disputes.
When a team oversteps the mark of healthy difference of opinion, resolving conflict requires respect and patience. The human experience of conflict involves our emotions, perceptions, and actions; we experience it on all three levels, and we need to address all three levels to resolve it.
Here are some of things you will learn in this training:
- how to recognize the early warning signs that conflict is lurking and knowing when it’s time to step in and address it
- the four conflict resolution styles and when each style is appropriate
- how to mediate and resolve a conflict between two or more people
- how to resolve a conflict between you and another person
These are the individual specialists for conflict management
Whitney Breer
Sabine Renner
Ian Christie
Nicole Dargent